7 Benefits of 24/7 Managed IT Support

Managed IT support, including 24/7 Managed IT Support, can not only help you manage your IT infrastructure better but also brings some of the best industry experts at much more affordable prices.

What is Managed IT Support?

Managed IT support refers to a service that helps you outsource the upkeep and maintenance of your IT infrastructure, software, network systems, etc., to dedicated professionals. These experts manage your systems, troubleshoot, and resolve errors at a fraction of the earlier cost.

Why do organizations need Managed IT Support?

There can be a lot of reasons for organizations to need external support to manage their IT infrastructure. Here are a few reasons:

Limited Internal Personnel: It often forces companies either hire additional talent or sacrifice the opportunity. Hiring talent for activities for the short term is often expensive. Further, all personnel is not available round the clock.

Freelance IT consultants can charge as much as $70 per hour, depending on experience.

Complex IT Environment: Organizations with complex roles might need an equally complex IT environment. Such environments are best run by professionals.

Need for Proactive Maintenance: Proactive maintenance costs much less than maintenance performed after an incident. Using internal professionals for such activities often disturbs their original work.

Compliance: Though senior in-house professionals are equipped to deal with regulatory compliances, they cannot be bothered with repetitive and mundane tasks at all times.

Cost: Since Managed IT support providers have several clients, they immensely benefit from the economies of scale. This reduces their bills and therefore your expenditure.

Now that you have a brief idea of the need for externally managed IT support, including 24/7 Managed IT Support, let us explore how companies benefit from such activity.

Why 24/7 IT support is a necessity?

After the pandemic and the proliferation of remote work, companies hire team members from several parts of the world. In several companies, professionals use company resources every hour of the day.

Further, problems do not arise on notice. For systems like stock exchanges, social media platforms, and several B2C businesses, running 24/7 is a basic necessity. In such situations, the need for 24/7 Managed IT support becomes critically important.

Even for businesses that do not need 24×7 uptime, any issue after business hours will probably be detected on the next business day. Any hacker can gain undue access to sensitive data in that period.

Several hackers choose holidays for their attacks. In the USA, the FBI has several times issued warnings on the eve of holidays. Therefore, having 24/7 Managed IT Support can help businesses mitigate potential threats and ensure the security of their data and systems at all times.

There are also several other advantages associated with 24×7 Managed IT Support.

Advantages of 24/7 Managed IT Support.

As discussed above, several companies need their systems to run 24/7 without any failure. Any downtime is detrimental to them.

Other significant advantages include the following:

1. Personnel on Demand

Managed IT solutions can bring expert personnel on demand. They employ several experienced professionals on a freelance or per-project basis. Further, even in worst-case scenarios, they have a few professionals who can be brought on short notice.

Metaorange Digital has a team of several certified DevOps professionals, Cloud experts, developers, and software engineers who can respond quickly in any scenario.

2. Dedicated Expertise

Often for remote teams and startups, the lack of expertise provides the greatest hindrance to growth. Companies often spend thousands of dollars trying to guess solutions for problems that rarely need an hour to solve.

For example, in a project due to uncompressed JavaScript and CSS, the CMS showed more than 4000 errors. The problem persisted for months. Finally, all it took to solve the case was one compression tool that was added as a WordPress plugin to the website.

3. Proactive and Quick Resolution of Issues

Proactive maintenance is much cheaper than maintenance after a certain incident. Further, they also save work from disruption.

On Aug 9, 2022, Google Search and Maps went down for about an hour due to a misplanned update.

Such errors might be manageable for Google, but small businesses do not have such a luxury. The inability to service such malfunction during an important event would lead to a reputation and business loss.

4. Low Cost

Due to economies of scale, it is often more expensive to hire a single full-time professional than to use the services of a Managed IT support provider. Further, no individual would work 24×7, no matter which salary you pay.

In the USA, the top reason for outsourcing is cost reduction. Hiring a professional incurs additional costs like health insurance, paid leaves, etc. On the other hand, outsourcing to companies like Metaorange Digital with teams in India and Australia often results in high-quality service at a fraction of hiring costs.

5. Zero Compliance Liability

Compliance is expensive throughout the world but is also a mundane task. Companies often hire novices for such roles, which leads to huge expenditures in terms of fines paid. Further, in countries like Australia, employers are liable for employee mistakes.

Hiring experienced companies like Metaorange helps ensure regulatory compliance without lags or errors.

6. On-the-Job Employee Training

Working with experienced professionals can also help your employees earn valuable skills and lessons that would otherwise have cost you a lot of money. Edume estimates that the cost of imparting basic IT support skills to employees is around $1,250. When your professionals work with certified experts from Metaorange Digital, this cost can become virtually zero.

7. Agility

IT companies are responsible for planning the best hardware and software upgrades and helping manage systems through constant updates. They help with security patches, provide guidelines on best practices, and also help make systems far more reliant. Thereby making agile workflows.

At Metaorange Digital, agility is built at the core of our philosophy, which provides you with a seamless experience irrespective of the type and nature of workloads.


Managed IT support from Metaorange Digital provides organizations with various benefits, including proactive maintenance, cost savings, scalability, expertise, and compliance. 24×7 managed IT support, in particular, offers the added advantage of round-the-clock availability of IT support, which can help organizations to minimize downtime, improve system availability, increase security, and provide better customer service.


Learn More : 24/7 Managed Support Services Of Metaorange Digital


Vishal Rustagi

Co-founder of Metaorange Digital, Cloud Advocate, App Modernization, and Azure Certified Architect.

Vishal Rustagi has over 21 years of experience in the IT software and development industry, specializing in modernization and migration projects related to Cloud, DevOps, and Application. He is a certified TOGAF and cloud architect, with expertise in enterprise architecture and cloud computing. In this blog, we explain 7 Benefits of 24/7 Managed IT Support.

Blog Date

13 February, 2023


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