Metaorange will provide the IT Managed Services using its shared service teams. The expert team delivers the required services across Level 1 (Service Desk), Level 2, and Level 3 to ensure the expectation of the business’s service performance and outcome.
In case of any incident our Support Team responds to Customer Support Requests for Level 1& 2 by various strategies like establishing an Incident Bridge for Level 1 Incidents, prompt advice, assistance, diagnosing the incident, restoring the service, conducting post-restoration process review etc.
Our team of experts performs remediation of Incidents by categorizing, recording, and tracking the problem. Then identifying the method for Resolution of Problems, Prioritize and schedule the work required.
Change Management is the function responsible for controlling the identification, approval, and implementation of changes to Services. The primary objective of Change Management is to enable all Customer approved changes to the Services be made, with minimum disruption to Services, Deliverables and Applications.
Our expert team configures the Cloud Management Platform (CMP) during the transition and onboarding of the services.
The team also perform the following:
Security & compliance
Life Cycle Management
Service Performance & Reporting
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