Katarya, a prominent B2C and B2B marble cutting and tile manufacturing company in Europe, faced numerous operational challenges. The company dealt with significant inefficiencies in their manufacturing processes, with only 60% of their stock usable and 40% damaged. The high cost and lengthy deployment times of traditional ERP systems made it unfeasible for Katarya to implement a comprehensive solution. Additionally, Katarya struggled with managing service requests, compliance, delivery schedules, inventory, customer relationships, billing, and job scheduling, all of which were handled manually, leading to errors, delays, and customer dissatisfaction.
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