Managed IT Support by understanding 10 Things

IT Managed support is one of the most rapidly growing services in the tech industry and is expected to reach about $400 Billion market size by 2028. It brings expert advice, relieves employee pressure, and guards your infrastructure throughout the year. Overall it helps with complete tech support that helps your business function seamlessly.

However, an inefficient company can disrupt your current workflow and harm you in ways that take millions of dollars to rectify. We have curated a list of 10 critical factors you must note before outsourcing activities to managed IT service providers.

Important Factors to choose Managed IT Support

1. 24×7 Monitoring Ability

Round-the-clock monitoring is very critical for tech businesses. Several hackers choose holidays for their attacks. Those without 24×7 monitoring would only detect the loss of data or impaired systems during the next business day.

In the USA, the FBI has repeatedly issued warnings on the eve of several holidays.

2. Understand your Business Needs

Overoptimization is equally as harmful as under optimization. Overoptimization in certain sectors causes budget shortages for others and leaves critical factors at risk.

In 2012, Knights Capital Group lost $450 million in just 45 minutes due to an overoptimized algorithm in its trading software.

3. Company and Employee Credentials

Verifying employee credentials is far more essential than it appears. Hackers and scammers have often carried out attacks using weak credentials. Make sure that the company you choose for Managed IT security takes serious steps to ensure that they only let credible people access your data.

Equifax lost the data of millions of people when anonymous hackers attacked it. The main reason behind the attack was due to weak employee credentials that Equifax had been using for a long time.

4. Past Client Testimonials

Several companies often hide their client testimony in an attempt to cover their past poor performance. If the client list is publicly available(it is available in most cases), you should also contact previous clients and ask them about their experience with the managed IT support service provider.

5. Disaster Recovery Strategy

Managed IT services must keep a disaster recovery plan in case something goes wrong and the systems are unable to recover by themselves. Disaster recovery plans should be properly checked before deploying any system online.

6. Data Management and Security

Data security is critically important. Loss of sensitive data like personal information, social security numbers, and credit card numbers can wreak havoc for thousands if not millions.

In May 2019, “First American Financial Corp” lost data of more than 885 Million credit card data points. The error was caused due to unauthorized access to a data page which should have been locked by passwords or multi-layered authentication.

7. Pricing and Contract

Several companies use hidden pricing to lure customers and make them dependent. After that, they charge the customer heavily. Vendor Lock-ins are among the most common issues in IT, Software, and Cloud businesses. Most lock-ins occur when customers identify hidden pricing terms which were seen during the contract signing.

8. Legal Liabilities

Your company can face serious legal liabilities due to the mistake of others. Target lost the credit card data of 40 million users and the personal information of 110 million users. They were forced to pay a settlement of $28.5 million in total.

9. Ability to Scale and Handle Unexpected Traffic

Without scaling on demand, a company might not be able to accommodate new customers, and also the systems might crash due to overload. This will result in a loss of opportunity to acquire new customers and existing ones due to poor performance.

Further, they save your systems from DDoS attacks. Cloudflare saved a crypto launchpad from a massive DDoS attack that sent 15.3 Million requests per second.

10. Services on Demand

Services are required on demand to handle unexpected situations. They are also needed while demonstrating your capabilities to a new client. Failure to deliver services quickly might result in an opportunity loss to acquire new clients and expand to new areas.

Conclusion

Managed IT solutions can help you expand your business several folds within a very short period. They bring expert advice, mitigate risks, evaluate and formulate disaster recovery strategies, and many more things. However, it is critical that you properly evaluate your options before you make a decision.

Metaorange Digital is an experienced expert in managed IT support. In addition to all the factors that are listed above, we also have agility, integrity, and innovation built into our core principles. We can integrate your current systems seamlessly into your designs and your visions.

LEARN MORE: 24/7 Managed Support Services Of Metaorange Digital