The client is a growing OTT platform and have a requirement to manage the complaints, grievances and software issues coming on the platform. They are looking to establish a proper ticket management system. Earlier they were using excel to manage the tickets and the process was working fine but with increase in business, flows of tickets got increased as well. As a company they decided to create a proper management system, where ticket can track within people and departments. They want an automate process to create the ticket in the system as soon as they receive the email or user can add the ticket from the website as well.
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