Katarya is a leading manufacturer in the tile industry, known for its high-quality products. They take pride in exceeding customer expectations, but their existing service request process hindered their ability to deliver exceptional customer support.
Katarya, a leading tile manufacturing company, faced significant challenges in managing service requests and tracking issues reported by customers. The manual process of handling service tickets was slow and often led to delays in resolution and increased customer frustration. The company struggled with inefficient workflows, lost service requests, and a lack of visibility into the status of ongoing issues. These problems resulted in customer dissatisfaction and tarnished the company’s reputation for reliability and responsiveness.
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