Posted on: Wednesday, 24 Jul 2024

Simplifying Complaint
Handling with Robust
Digital Solutions

About the Client

The client, a forward-thinking healthcare startup, aimed to improve patient care through innovative digital solutions. They faced challenges with an inefficient complaint handling process, leaving patients feeling unheard and dissatisfied. 

The Challenges

The startup’s complaint handling process was inefficient, leading to delays in resolution and patient dissatisfaction. Patients felt unheard, and the operational inefficiencies hindered the overall patient experience. 

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