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Workflow Automation with
Power Automate for Enhanced
Ticket Management

Workflow Automation with
Power Automate for Enhanced
Ticket Management

About the Client

Katayra Marbles, a leader in the stone and marble industry, needed an efficient way to manage and track internal system bugs. They sought a solution that would streamline communication, track issues centrally, and automate the bug assignment process, reducing time spent on follow-ups. Metaorange Digital leveraged Microsoft Power Automate to create a customized workflow that optimized their ticketing and bug-tracking processes, enabling faster, more efficient issue resolution. 

The Challenges

Katayra Marbles struggled with a lack of centralized bug tracking and communication inefficiencies, which led to prolonged resolution times and misaligned workflows. They needed a structured system to: 

  • Centralize bug tracking and ensure transparency. 
  • Automate ticket assignments and send notifications for immediate action. 
  • Allow real-time visibility into ticket statuses for all stakeholders. 
  • Reduce repetitive follow-ups and manual reassignment, enabling faster issue resolution. 

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